NHS Contractor Jobs

Service Desk Technician x 4 - Ref # 02594

Description :	We are seeking a service desk technician to work in an extremely busy 1st / 2nd Line Helpdesk / Service Desk role, answering between 40 - 60 calls each per day and working to strict KPI, SLA's and support tasks (such as emails / managing incidents) and ensuring all incidents and requests are registered on call logging system (HP Openview) with a minimum of 70% of calls resolved by phone (remote tools are available). Applicants must have previous solid customer service experience within Helpdesk / Service Desk working in a very busy environment for at least one year, must have good communication skills, good problem diagnosis and troubleshooting skills, ability to follow policies and procedures, attention to detail, ability to prioritise a varied and busy work load and be a quick learner (bespoke systems). In addition, candidates must be familiar with MS Operating system (XP) and MS Application experience (in particular MS Outlook) and Helpdesk tools - ACD System, Call Logging System, Remote Tools (SMS) or similar and Active Directory / Exchange. The applicant must be available between the hours of 08:00 and 18:00 (M-F) with the possibility of extended hours in the near future. ITIL Foundation MCP or MCDST qualifications, McAfee Safeboot experience would be desirable. Applicants must be available to start on Monday 1st October 2012.
Location :	Essex
	To find out further information about this job and to forward your details to the max20 team, please register with max20. Click Here to Register or Login Now.
	<< Go Back to Jobs

Testimonial

I have had the pleasure of being with Max20 since October 2007. I can’t put into words how helpful and professional they have been to me and my needs, I simply could not be more satisfied with the quality of service I have had. Indeed, I was not expecting such a level of flexibility, professionalism and kindness on my first contract; I can not recommend this company more for first timers like myself. Furthermore, when I moved from a permanent position to a contracted one, I was a little bit concerned about the difficulties involved in such a process, but the help I got from Max20, coupled with the suggested financial services of Mantor Limited could not have worked any better. Frankly, I would strongly recommend Max20 to anyone who needs this kind of services, within the NHS sector

NHS Trust

max20 are Positive About Disabled People

Find us on FreeIndex