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NHS Contractor Jobs

Service Desk Manager - Ref # 02300

Description :Service Desk Manager to manage 4 team managers managing team of approx. 40 service desk staff based across two sites. Candidate will be expected to spend equal amount of time at both sites as well as other locations for meetings with the clients staff and partner organisations. Either of these two locations can be base office for administrative purposes Candidate will be ITIL qualified and have at least 5 years in equivalent role, managing a desk of similar size. NHS experience not essential but desirable, but should ideally also have experience of ITIL change and problem management. The desk handles around 19,000 phone calls and 7000 emails a month The successful candidate will be expected to oversee a considerable amount of change and service improvement plans and can demonstrate qualities and experience in business change management. 
Location :Merseside 
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