NHS Contractor Jobs

Helpdesk/1st Line Support - Ref # 01768

Description :	1st Line Helpdesk / Service Desk role, answering between 60 - 80 calls per day working to strict KPI, SLA's and support tasks (such as emails / managing incidents)., ensuring all incidents and requests are registered on call logging system (HP Openview) and minimum of 50% of calls resolved on phone (remote tools are available). As this is a 1st Line Helpdesk, incidents and requests will thereafter be assigned to 2nd / 3rd line. Applicant must have previous customer service experience within Helpdesk. The applicant must be available between the hours of 08:00 and 17:30 (M-F) and possibility of extended hours in the near future.
Location :	Essex
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