UK NHS Trainers - South West

I.T. Helpdesk / Customer Services Manager

Candidate ID :00857 
Will Work Areas :UK - East, UK - East Midlands, UK - London, UK - North East, UK - North West, UK - South East, UK - South West, UK - West Midlands, UK - Yorkshire and the Humber, UK - Wales, UK - Scotland, UK - Northern Ireland, Europe, Outside Europe
Type of Work Wanted :contract
NHS Experience :Experience  5 years or more
Candidate Profile :Twenty five plus years IT experience gained in a variety of roles to include service delivery management, service desk management, support management, programming, operations, technical support and training. This combination of complimentary skills gained across a broad spectrum of both private and public business sectors worldwide make for informed decision-making and well-developed people skills.

I consider myself to be a ‘service delivery champion’ with proven experience of implementing, reviewing and managing all aspects of first, second and third-line support functions - and the frequently disputed territory between.

My personal attributes include being a team player, pro-active, a good communicator and having an approachable disposition. I consider myself an excellent man manager, team builder and motivator and would describe my management style as being ‘democratic / situational’.

Belbin psychometric test results indicate ‘co-ordinator / implementer’ characteristics.


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Testimonial


I have been working with Max 20 off and on since early 2003. In fact it was Don who convinced me that I should move my career from 30 years of IT in the private sector and look at the NHS. So I went from Project Management to Information Management and found the transition simple, though the culture change was frightening. Since getting used to that I've continued contracting in the NHS. Sometimes with Max 20, but let's be realistic, they don't have all the jobs so I've worked with other agencies too. I even found one contract on my own following an unsuccessful NPfIT permie interview at an Acute Trust. In that case I talked to Don and Max 20 arranged the contractual side of things for me and more importantly, paid me!. I'm not with Max 20 at the moment but I always keep in touch because I'm always happy to work with them again. From my previous years of experience I can say that is not true of a large number of agencies, particularly the big ones.As an interim manager I also look to Max 20 whenever I need to recruit contractors. Good luck with the Forums and the website in general, it's something I show both to my managers and to colleagues wherever I work.

NHS



 
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