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UK NHS Network Support Engineers - North West
IT Helpdesk Support, Technician, IT Analyst
| Candidate ID : | 00925 | |
| Will Work Areas : | UK - London, UK - North West | |
| Type of Work Wanted : | Permanent or Contract | |
| NHS Experience : |  1 year(s) | |
| Candidate Profile : | To secure a position in a corporate environment that requires utilizing my strong development and communication skills as well as my four (4) years of Information Technology support. I.T. SKILLS OPERATING SYSTEMS Microsoft Windows 95/98, 2000, Windows Me, NT 4.0, Exposed to UNIX, Red Hat LINUX, LINUX Mandrake; Aptitude for quick grasp of ERP systems, experience with ACCPAC APPLICATIONS USED Microsoft Word, Excel, PowerPoint, Access, Outlook, Introduced to Microsoft Project NON-TECHNICAL/PERSONAL SKILLS Ability to work effectively and develop strong interpersonal relationships in cross-cultural and multinational environment. Excellent communication skills, aptitude to learn and understand software easily Process and Policy oriented individual Work cooperatively and effectively with others; contribute to overall team effectiveness, good team player Strong analytical approach to problem solving Resilience, flexible and able to work under pressure Career Summary Experience in Network, Helpdesk/Support and Microsoft Office Trainer, ranging from Network monitor control support of Microsoft Office on NT/2000, MS XP Technology operating systems. Installation, configuration and maintenance, troubleshoot system and application. In-depth knowledge of PC installation, configuration and repair. Experience Switch Media Ltd (Internet Providers) February 2005 Technical Support/Advisor Domain registration, forwarding and email setup for clients Remote support of Online control Panel (OCP), Logging of tickets and escalating tickets when necessary Upgrade of clients accounts (Most service to clients through the phone) Vodafone Call Centre Jan 2004 Dec. 2004 Customer Service Advisor Inbound and Outbound calls; Introducing new products to customer Advising on the best Price plan and products to customer Placing orders e.g. upgrade, replacements, repairs Hewlett Packard (Onsite Ericsson Nigeria) Feb 2003 Sept. 2003 IT-IS Helpdesk /Network Support Monitors network with the use of Solarwinds Network Monitor Work as local interface among link provider, S/Africa and Sweden Remote support to client using WinVNC viewer tool; Raise tickets for job done Software installation, support network installation, repairs and maintenance Updates user accounts and privileges; inventory control of IT equipment Unipetrol Nigeria Plc. June 2001 Dec. 2002 IT-Instructor / Help Desk Support Conducted Microsoft Office (End user) training and classes for staff to enhance effective utilization of application; Versatile in support and migration of Microsoft Office Help desk services on software taught and hardware Troubleshooting of computer system and other peripherals, desktops and laptops Next.Com Ltd (Internet Service Provider) Feb. 2001 May 2001 System Support Administrator / Client (Customer) Support Setting-up, maintenance and troubleshooting of cyber cafι Windows and printers installation, troubleshooting and administrating solution to computer systems, Cloning and configuring of Computer systems Hands on experience on LAN set-up using CAT 5 cables and troubleshooting Supporting clients towards effective problem tracking and system troubleshooting Landmark Graphics Corp. A Halliburton Company (N.Y.S.C.) Sept. 2000 Dec. 2001 Administrative / Logistics Support Coordinator of Landmark in-house training and other training activities CERTIFICATIONS Cisco Certified Network Associate (C.C.N.A.) Microsoft Certified Professional (M.C.P.) ACADEMIC QUALIFICATION University of Liverpool, UK Masters in Computing (In view) Abubakar Tafawa Balewa University, Nigeria Postgraduate Diploma (PGD) in Computer Science University of Lagos, Nigeria B.Sc. (Hons.) Zoology COURSES ATTENDED Train the Trainer (Tranter International) Workstation and Open Works Essential (UNIX based) Landmark-Halliburton Mobile Telecommunication Overview Ericsson Nigeria Ericsson Standard Office Environment (ESOE) Ericsson Nigeria G.S.M. System Introduction Course Ericsson Nigeria World Integrated Helpdesk (W.I.H) Ericsson Nigeria To get access to extended search results and to create a shortlist of max20 candidates please login or register. | |
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Testimonial
"...yes I definitely think I have converted to Max 20, I particularly like the honesty about the pay rates. One of the issues I have at the moment is that some of the other agencies that we use, if the candidate has not contracted before they seem to pay them a low rate despite charging me a very high rate for them and it has caused a couple of my contractors to leave."
NHS South of Tyne & Wear
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