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UK NHS Information Management Specialists - London
Information Support
| Candidate ID : | 00476 | |
| Will Work Areas : | UK - London | |
| Type of Work Wanted : | Permanent or Contract | |
| NHS Experience : |  1 year(s) | |
| Candidate Profile : | Profile: I am a motivated and committed IT professional with a excellent experience in customer service and Health Care Database. I am also a good communicator and an excellent team player, who adopts a focused and proactive approach to all endeavours, achieving results under pressure. Career: • 2004 Currently a part time post graduate student of MSc in Computer Networks and Communications, University of Westminster. • 2004 Microsoft Certified Professional –MCP- Windows XP Professional • 2000 MCP – Windows NT Workstation, Server and Server 4.0 in the Enterprise • 1995 BSc Computer Science and Statistics Skills: Desktop Support and Management: Installing, configuring and supporting of all hardware and software, providing network connectivity with minimal disruption to users and ensuring that all desktops including the peripherals and networks are configured for optimal performance. Ensuring Service Level Agreement (SLA) is achieved through Continuous Systems Monitoring, Planning and Implementing PC Roll-out with minimal disruption to users Proficient in using Heath Care applications such as Medical Information System [MEDISYS], Patient Administration System [PAS], Clinical Data Repository [CDR], Picture Archive and Communication System [PASC], Pharmacy Information Management System [PIMS], Radiology Management System [RIS], Complaints, Risk Management and Incident Systems [Datix], Theatre Management Systems and Clinical Data Capture [Surgiserver] Microsoft Windows 95/98/NT/2000/XP, MS Office, GroupWise, antivirus packages, Veritas Backup Exec, HEAT and Service Centre. Installing and configuring LAN/WAN, TCP/IP and routers. Problem and Change Management: using Service Center Taking responsibility of all IT faults/requests Logging in faults and requests, and assigning to different groups for appropriate action Maintaining accurate records and current status of problem record Ensuring problems are handled effectively within SLA targets Following up problems to eliminate the source, example Root Cause analysis and Trend Analysis Collating of problem information that can be used for trend analysis Incident Management: Gathering diagnostic information during incident Performing 1st level problem determination and fix Managing the incident to resolution Ensuring that out-of-line situations are properly escalated and satisfactorily resolved Configuration and Backup Management: Using Backup Exec Providing support for corporate I.T. services and infrastructures including storage management, disaster/backup/recovery services Testing backups to verify the status and to taking appropriate decisions when there is a problem OCCUPATIONAL HISTORY Feb 2004 – till date Amalgamation Team, Data Cleansing Project Middlesex Hospital, Cleveland Street, London Duties: Validating data on Patient Administrative System [PAS] for migrating to Electronic Patient Records [EPR] Checking report of missing details from PAS and follow procedures to ensure all details are entered Participating in regular audits of information on the hospital information system Generating reports on patients with more than one hospital number but with same NHS number Updating and printing reports from Datawarehouse Viewer Compiling request by extracting data from Trust information systems and proving report base on NHS standard Nov 2003- Feb 2004 IT Support Officer (Volunteer) ICT Department Charing Cross Hospital, Fulham Palace Road, London Duties: Installing Hardware and software, Imaging PC and resolving IT faults Processing IT request using HEAT Updating of information on Integrated Computerised Hospital Information System (ICHIS) August 2001 – November 2003 IT Focal Point Well Delivery Department Shell International (SPDC) Duties Installation, Configuration and Desktop Management Installing, configuring and supporting HP, Compaq, IBM and Dell desktop hardware, and connecting to network Liaising with third party companies with regards to the repair and maintenance of IT facilities equipment, ensuring their products and services were in line with that of Shell International policies June 1999 August 2002 Systems Engineer Shell International (SPDC) Duties Providing phone/face-to-face support to users with computer related enquiries and problems Logging on and managing the fault logging system (Service Centre) Installing, configuring, troubleshooting and resolving faults on PCs, PC peripherals, TCP/IP, network printers, LAN/WAN networks Undertaking storage management role including disaster/backup/recovery service using Veritas Backup Exec November 1996 – April 1999 Application Engineer Ashar Information Service Duties Creating and managing user/group accounts creation Planning and Implementing staff training Providing PC support as well installing PC, printer and other peripherals Providing Helpdesk first/second-line support To get access to extended search results and to create a shortlist of max20 candidates please login or register. | |
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Testimonial
Hi Carol, Please see attached invoice for this week. This is my last day at XXX. I originally came for 2 months and stayed for 2 years! I just wanted to say thank you for processing and paying my invoices on time every week. I'ts been a very enjoyable contract and I hope that I get the chance to contract through Max20 again in the future. Regards, John
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