UK NHS Informatics Services Staff - South West

2nd line support engineer

Candidate ID :09243 
Will Work Areas :UK - London, UK - South East, UK - South West, UK - Scotland
Type of Work Wanted :Permanent or Contract
NHS Experience :Experience  2 year(s)
Candidate Profile :South West London and St Georges Mental Health Trust
August 2010 to present Second line support Engineer
1. Building Dell H.P P.C Laptops and tablets with windows XP office
2007 and various bespoke trust applications in active directory
network environment including configuring cisco VPN client and
installing MacAfee Safe Boot
2. Roll out of P.C to office environment and configuring H.P
printer’s, scanners over tcp/ip windows network.
3. Repairing of P.C including replacing fans on dell P.C upgrading
h.p dell memory.
4. Going offsite to various trust location’s to fix laptop VPN issues
scanner problems and printer’s including firmware upgrade on H.P
Printers.


South West London and St Georges Mental Health Trust
May 2009 to August 2010 Service Desk analyst
Working for a Mental Health trust in London support users across
various sites in south west London
1. Supporting users in a Windows XP office 2003/2007 environment
with remote desktop support tools
2. Administrating Rio 4/5 Mental Health P.A.S with creating
accounts and adding permissions.
3. Resetting of MacAfee Safeboot accounts and machine recoveries
on Laptops and Tablets.
4. Good working knowledge of ITIL practices..

Surrey Health Community Informatics Services
October 2008 to May 2009 Service Desk analyst

Working in a busy NHS service desk supporting multiple users across
multiple NHS trusts with different trust polices
1. Supporting users in a Windows XP office environment, across
using both laptops and desktops.
2. Create and administrating Active directory and Exchange
network and email accounts for several NHS trusts including give
folder, printer access password resets and adding multiple email alias.
3. Creating and administrating email accounts on bespoke first class
email system


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Testimonial


Great stuff. Thanks Judith. If XXXX haven't sent the invoice by tomorrow then I'll chase them up. I wish every agency were as prompt and responsive as you too! Makes a difference knowing you're going to get paid on time! Thanks Judith! Del.

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