UK NHS Helpdesk Staff - South East

Helpdesk/Service Desk Manager/Team Leader

Candidate ID :04829 
Will Work Areas :UK - East, UK - East Midlands, UK - London, UK - South East, UK - South West, UK - West Midlands, Europe
Type of Work Wanted :contract
NHS Experience :Experience  1 year(s)
Candidate Profile :• Managed Help Desk teams of 3 to 6 analysts providing first line
• Experienced in proactively managing system impact resolution
• Co-ordinated and managed service improvements as required
• Developed Help Desk procedures and formulated a staff training
• Successfully managed Desktop Rollout Project
• Formulated design, draft and issue of the Siemens SLA
• Qualified to ITIL Foundation level
• Excellent communication skills
• Successfully implemented two major service Rollouts

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