UK NHS 3rd Line Support Staff - North West

Support

Candidate ID :	00895
Will Work Areas :	UK - North West
Type of Work Wanted :	permanent
NHS Experience :	3 year(s)
Candidate Profile :	In my current role as an Application Services specialist working for CSC on the National Program for IT, I have encompassed a lot of the skills needed/desired for this job. As a member of the shift team providing 24hr support to the various NHS applications including ipm/Lorenzo to all NHS trusts, also out of core hours we run the CSC NHS help desk as well as providing 3rd line application support,. We are required to resolve and escalate, invoke and maintain management bridges to resolve the issues in SLA time and provide detail feedback and updates to the Major incident managers/SDM’s and trust/users making sure we give detailed and quality updates of the issues. We have taken part in many disaster recover failovers/upgrades and tests liaising with internal CSC teams and NHS users to ensure product testing is carried out correctly. I am a highly motivated individual who is trusted by my managers and directors to carry out my duties in a professional manor. I am required to work on my own initiative and as a team member , I am required to prioritize and manage my workload and also meet SLA targets, Participate/advise in the development and implementation of internal shift procedures and policy’s . As a result of the above I feel I would be ideally suited to this role and bring a wealth of experience to the team. To get access to extended search results and to create a shortlist of max20 candidates please login or register.
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