UK NHS 3rd Line Support Staff - London

1st \ 2nd line support, Desktop support, rollout engineer

Candidate ID :08782 
Will Work Areas :UK - East, UK - London, UK - North West
Type of Work Wanted :Permanent or Contract
NHS Experience :Experience  3 year(s)
Candidate Profile :-Providing 1st and 2nd line support for over 3000 users over 100 sites
-Helpdesk support environment taking between 100-200 calls a day
-Maintaining exceptional customer service at all levels.
-Supported and Installed Windows 2000 / XP / Vista
-Incident reporting, Call Logging, escalating calls to 3rd Line other
external department and following up calls to ensure customer
satisfaction.
-Respond to requests for help via email, telephone and walk in to the help
desk.
-AD

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Testimonial


Thank you so much for enquiring how my first day went, I must say, it's a very novel and most appreciated approach your taking ! Seriously, thank you for taking the time to see how it was going, in all the 12 years I've been doing this, this is a first !!!

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