UK NHS 3rd Line Support Staff - North West

ICT Support engineer

Candidate ID :10731 
Will Work Areas :UK - East, UK - East Midlands, UK - London, UK - North East, UK - North West, UK - South East, UK - South West, UK - West Midlands, UK - Yorkshire and the Humber, UK - Wales, UK - Scotland, UK - Northern Ireland
Type of Work Wanted :Permanent or Contract
NHS Experience :Experience  5 years or more
Candidate Profile :Customer service management (Retail)
Customer Facing
Mac support
ITIL framework
Telephone support
1st/2nd/3rd Line support
Windows Office 97-10 Support
Active Directory (2000-2010)
Install, Admin, Config of all windows server versions
Exchange server 2003 setup, config
Thin Client support
BPOS online admin
Infrastructure Administration / installation
Component installation ( Motherboard, HDD, Memory, Graphics)
VPN setup, admin (Windows, Cisco)
System restoration (laptop, desktop) inc upgrades
Laptop component replacement ( Screen replacement, Motherboards, Memory, HDD )
Fault diagnosis
Software installation and system preparation
Installation of ICT equipment including PC ,Laptops, Printers, Scanners, Fax, IP Phones
Electrical component replacement ( Capacitors, Resistors )
SCCM admin
Remote Assistance (atiris, RDP, webex, vnc, Dameware)
Escalation
Administration of bespoke software
Call logging/management and administration( Heat, Service Accent, HP Open View, Sustenuto )
Network infrastructure installation (CAT5, Patch panels & wall mounted network points)
Symantec backup exec setup, admin (11d, 12, 12.5)
System encryption setup, admin (Safeboot, Endpoint, Truecrypt).
IT System support research and development
Nortel BCM Telephony system administration


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