UK NHS 2nd Line Support Staff - Scotland

IT Support

Candidate ID :01658 
Will Work Areas :UK - East, UK - East Midlands, UK - North East, UK - North West, UK - South East, UK - South West, UK - West Midlands, UK - Yorkshire and the Humber, UK - Wales, UK - Scotland, Europe
Type of Work Wanted :Permanent or Contract
NHS Experience :Experience  5 years or more
Candidate Profile :Networking
Install and configure Cisco (1600, 2600 and 2950), 3Com (4420 and 4400) switches. Wireless access points (Cisco 1200) to set up Videoconference links over a WAN. Maintain and configure Unix based terminal services, for printing and VDU’s services. Using Cat 5 structured cabling and fibre optic media converters, from desktop to server rooms and server to server. Document and detail individual connections within 16 nodes cabinets and two server rooms over a LAN based network, using Visio. Network diagnostic and fault finding. A good grasp of TCP/IP, ports and firewalls. Network Address Translation tables. Onsite contact at the RAH for LAN upgrade, carried out by MacAlpine Contactors in 2005.

Operating Systems
Installing, configure, maintain and administer Microsoft NT4.0 and W2000 Active Directory using Microsoft Management Tools. Citrix thin client services over WAN sites. Novell Netware 5.0-6.5. Using NWAdmin, Rconsole and Console1 to administrate user accounts an update service packs etc. Create and document user policies and profiles. Install and configure Groupwise Emailing services. Create and deploy Microsoft W98, W2000 and WXP images, with various software requirements for different departments. Anti-Virus installs and updates.




Printing Services
Install and configure HP laser jet printers (4000 and 4050). Using NDPS and IP printing services. Fujitsu and OKI line printers for patient diagnostic lab results. Generally maintain network and local printing services.


2nd Line Support
Install and administrate HP Proliant HL300 and Dell 2200 and 4400 servers. Upgrade hardware and firmware, as per manufactures spec. Desktop systems include Dell, Fujitsu, Toshiba, HP various other PC’s, and laptops.

1st Line Support
Diagnosing hardware and software faults. Prioritising and allocating IT staff resources. Complying with SLA’s. Contacting third party maintenance vendors, arranging dates and timings with customers and suppliers.



Qualifications
1996-1998 Langside College HND Hardware Support
1998-1999 University of Paisley BSc (Comp Networking)
2001 -2003 Cisco College (Cardonald College) CCNA
Course Completed.
20006 MCP 70-271 Supporting Users on XP


Work History
2006 (Mar). Contract with Manpower. (Completed)
Installing and configuring PC for HP and GDC

2005 (Aug). 2006(Mar).
Dell Computers Glasgow
Technical Support for business users

1999 (Oct). 2005(Jul).
Support Officer Argyll & Clyde NHS Trust.
RAH Paisley
Technical Support for hospital staff

1988 1999 Self-Employed Driving Instructor
Organising and manage a driving school.


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Testimonial


Many thanks Don. I must say I am very impressed with your action on this. I have recently had problems with a Recruitment Agency sending out an extension letter to one of our contractors by mistake which has caused all sorts of problems for us with that particular contractor but the Agency who made the mistake seem to be completely unconcerned about it. It shows a huge difference in the way that Max20 looks after it’s customers compared to some other agencies.

NHS Wales Information Service



 
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